Control is a mechanism to protect strategic plans during implantation. It is aimed at detecting and preempting the inevitable problems that accompany implantation.
The following principles ensure effective control;
This is achieved by encouraging participation in the process. Management can achieve desired results via consultation e.g. staff could contribute towards setting targets.
There are two important factors;
- The target criteria should be objective and measurable. How this is assessed needs to be communicated and agreed in advance.
- Target needs to be achieved but should be challenging.
Recognize the difference between the symptoms and source of a problem. Treating symptoms may be expensive than eliminating the problem itself.
The tendency exists to measure efficiency as opposed to effectiveness. Efficiency is usage and productivity of assets. Effectiveness is about doing the right things. Ideally we want measure of efficiency applied to areas of effectiveness to ensure that what is being measured is the right thing and what gets measured is done.
Management by exception
Management attention is directed to areas of need. Identifying what constitutes an exception to the norm is a useful exercise in its own might. The process involves setting tolerance and benchmarks for normal operations.
Develop tolerance zones and take corrective action if results fall outside this zone.
Good control systems promote action. Such systems do not deject problems, they solve problems. For example extra resource could be made available to deal with a backlog or a process or procedure could be redesigned to make it more effective.